Refund policy

We want you to love your purchase! If you’re not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Items must be unused and in their original condition.
  • Items must be returned in their original packaging.
  • Proof of purchase is required.

Non-Returnable Items

  • Digital products
  • Personalized or custom-made items
  • Gift cards
  • Clearance or final sale items

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within
48 hours of delivery and include photos of the item and packaging.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or we made an error with the order.

Contact Us
For return requests or questions, contact us at:

officialglossandgrace@gmail.com